# Frequently asked questions

> Frequently asked questions about Enfaixapp: installation, the colla's data, offline use, minors, payments, templates and getting started.

## Do we need to install an app?

No. Enfaixapp runs in the browser on any phone, tablet or computer. On a phone it can be added to the home screen and behaves like an app, with the colla's name, colour and logo.

## Who can see our colla's data?

Each colla has its own address and its own data, and no other colla can see it. Inside the colla, everyone sees what their role allows: measurements, for instance, are only visible to the technical team. The Stack Studio team only goes in to provide support, in read-only mode, and every visit is logged.

## Does it work without signal at the rehearsal space?

Yes. The calendar and the castells you are in remain visible offline, and if you answer attendance, the answer is sent when the signal comes back.

## How are photos of minors handled?

A minor's photo can only be uploaded and shown with consent: under 14, from a parent or guardian; from 14 to 17, from the minor as well. Withdrawing consent deletes the photo.

## Can parents answer for their children?

Yes. A parent linked to an underage casteller answers attendance for them and receives their notifications, from their own account.

## How many people can edit a castell at once?

Several. The editor is collaborative in real time: everyone sees the others' changes instantly and who is working on each position.

## Which castells and templates are included?

When a colla is set up, it gets the general catalogue templates up to the range it builds (6 to 10). If it later builds taller castells, we add them. Templates belong to the colla: change them or create new ones.

## How do payments work?

Through Stripe: each colla connects its own account and the money from forms and the shop goes straight into it. Stripe's fees are paid by the colla.

## Do the minutes go through any AI?

No. The app extracts decisions and tasks on our server, without any artificial intelligence service. Optionally, a copy is saved to the colla's Google Drive.

## Do notifications reach iPhones?

Yes, once the app has been added to the home screen (Apple's requirement for web app notifications). On Android they also arrive from the browser.

## What languages is the app in?

The app is in Catalan. This website can also be read in Spanish and English.

## Can someone belong to more than one colla?

Yes. With the same account you can be in several colles and switch between them without signing in again.

## How much does it cost?

It depends on the size of the colla and what you use. We explain it in the demo, with the sample colla in front of you.

## How do we get started?

Write to us with the colla's name and who will be in charge. We show you the app with a sample colla and, if it suits you, set up yours with templates up to your range. The person in charge receives an invitation and invites everyone else from inside.

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If you run a colla, write to us. We will show you the app with a sample colla and, if it works for you, set yours up. Request a demo: hola@enfaixa.app

Web: https://enfaixa.app/en/faq